Policies and Procedures

Cancellation Policy We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. Exemptions may be allowed due to extenuating circumstances.

Tardiness If you expect to be late for a scheduled session, please call. The length of your session will be determined by your massage therapist. Please plan to arrive a few minutes early to allow for delays. If this is your first appointment, please arrive 15 minutes prior to your appointment time so that your therapist can discuss any health conditions or special needs with you.

Conduct If any behavior on the part of a client is considered inappropriate, including but not limited to off-color comments, sexually suggestive innuendos, the session will be terminated immediately and payment will still be due in full.

Personal Property We are not responsible for your personal property. We encourage you to bring your personal belongings into the session room with you.

Cell Phone Etiquette Clients are expected to turn off their cell phone for the duration of their appointment. If the client must use the cell phone, for any reason, the massage therapist will leave the room, allowing the client time to complete the call, however, the time used for the phone call/text messaging/emails will be considered as time served and will be deducted from the remaining appointment time.